ENGLISH VERSION (Scroll down for arabic version)

1. SCOPE & APPLICABILITY

1.1 Entity Information


TCR Link Building Materials Trading L.L.C. (“TCR Link,” “we,” “us,” or “our”) is a legally registered company in Dubai, United Arab Emirates (UAE). Our Services include (but are not limited to) building materials supply, handyman, maintenance, and home-improvement solutions.

1.2 Who This Policy Applies To


This Privacy Policy applies to all visitors, customers, and users (“you” or “your”) who access or use TCR Link’s website, mobile applications, or related digital platforms (collectively, the “Services”), where this policy is posted or referenced.

1.3 Acceptance of Policy


By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediately.

2. INFORMATION WE COLLECT

2.1 Personal Information

We may collect information that identifies you or can be used to identify you, such as:

• Name (first and last)
• Contact details (phone number, WhatsApp, email address)
• Location or address (for delivery, billing, or service appointments)
• Payment information (e.g., credit card details, bank transfers)
• Account credentials (if you create an online account with us)

2.2 Non-Personal Information

We also collect non-personal data that does not identify you directly, including:

• Browser & device details (IP address, OS, browser type)
• Usage data (pages visited, time spent, navigation paths)
• Cookies & similar technologies (see Section 5)

2.3 Information from Third Parties


We may receive additional data about you from:

• Marketing or lead-generation platforms
• Social media services (if you interact with our content)

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

• Process orders, requests, or quotes for building materials or maintenance services
• Schedule appointments and communicate about service updates
• Facilitate billing and payment collection

3.2 Communication

• Send service-related emails (confirmations, reminders)
• Provide promotional content or newsletters (opt-out available)

3.3 Service Improvement & Personalization

• Analyze usage data for website enhancements
• Customize content and recommendations
• Improve our operational processes

3.4 Legal & Compliance

• Investigate security or legal matters
• Comply with applicable laws or respond to valid legal requests
• Enforce agreements and policies

4. DISCLOSURE OF INFORMATION

4.1 Service Providers


We may share your data with third-party vendors who assist in:

• Payment processing
• Logistics and deliveries
• IT hosting and maintenance

4.2 Legal Requirements


Your information may be disclosed if required by law or in response to legitimate requests (e.g., court orders, government agencies).

4.3 Business Transfers


In the event of a merger, acquisition, or asset sale, your data may be transferred subject to the same protections outlined here.

4.4 Consent


We may disclose your data with your explicit consent, for instance, when you agree to share it for a specific purpose.

5. COOKIES & SIMILAR TECHNOLOGIES

5.1 Use of Cookies


We utilize cookies and related technologies to:

• Recognize your preferences and settings
• Analyze traffic and user behaviors
• Enhance your experience on our website

5.2 Types of Cookies

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Gather usage data for improvement
• Preference Cookies: Store user settings like language or region

5.3 Your Choices

• Browser Controls: You can disable or remove cookies in browser settings, though some site features may be limited.
• Third-Party Analytics: We may use Google Analytics or similar; you can opt out on their respective platforms.

6. DATA RETENTION & SECURITY

6.1 Data Retention


We retain personal data only as long as needed for the purposes described or to comply with legal obligations. Key factors include:

• Nature of services (ongoing or one-time)
• Regulatory requirements (record-keeping rules)

6.2 Security Measures


We employ commercially reasonable security (encryption, secure servers, restricted access) to protect your data from unauthorized access.

6.3 No Absolute Guarantee


No internet transmission or storage method is 100% secure. While we strive to safeguard data, we cannot guarantee absolute security.

7. YOUR RIGHTS & CHOICES

7.1 Access & Correction


You may request access to or amend your personal data by contacting us at info@tcrlink.com.

7.2 Opt-Out

• Marketing Emails: Unsubscribe links are provided in promotional emails.
• Cookies: Adjust your browser settings to manage or block cookies.

7.3 Deletion


Where applicable, you can request erasure of your data, subject to legal or contractual exceptions.

8. INTERNATIONAL DATA TRANSFERS
If we transfer data outside the UAE, we ensure appropriate safeguards are in place to protect your information according to local regulations.

9. CHILDREN’S PRIVACY
We do not target or knowingly collect personal data from children under 13. If you believe a child’s data has been provided, contact us to remove it.

10. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates the latest revision. Continued use after changes signals your acceptance of the updated terms.

11. CONTACT US

For questions, concerns, or to exercise your data rights:

TCR Link Building Materials Trading L.L.C.


Phone: +971 4 570 8519


Mobile/WhatsApp: +971 56 774 7314


Email: info@tcrlink.com


Office Address: Shop No. 12, Building X12, Dubai International City, England Cluster, Dubai

Governing Law & Dispute Resolution:
This Privacy Policy is governed by the laws of the United Arab Emirates. Any disputes shall be resolved under the jurisdiction of Dubai courts.

By using our Services, you agree to this Privacy Policy. If you disagree, please cease using our Services.